One figure has been repaired - glued back at the flowers. The stands are attached to the figures. They have chips at the flowers, inclusions, and surface wears and scratches (as seen in the photos). We specialize in Chinese, Japanese, and Asian antiques, fine arts, and collectibles. Your satisfaction is our top most priority.Our goal is procure the best available Chinese, Japanese, and Asian antiques and conduct the most accurate research and dating. We also want to take your place and to act as your eyes to inspect the items as carefully as any critical collector. We also strive to take as many photos as we can so you can see the items in as many angles and lights (sunlight, studio, or black light) including all the defects. In 2020, we have a 3.73% return rate. In 2021, we have a less than 1% return rate.
In 2022, we have a 2.8% return rate. Please also visit our donation corner where we donate 100% of our sale price to the American Red Cross, Heifer International, American Cancer Society, Children's Hospital, Doctors without Borders, The Humane Society, PETA, Feeding America, Fisher House Foundation, Semper Fi Fund, Home for our Troops, Kiva, Food Banks, and many other charities. Please add me to your list of favorite sellers and visit often. Thank you for your business. The safety of the item is our top priority.
We have over 20 years of packing experiences. Fragile items will usually pack with double boxes with plenty of packing peanuts and bubble wraps. Please wait for us to update the change and then send you an updated invoice. We will pack your item(s) as soon as possible.
Please have patience with us. By purchasing our items, you have agreed to our terms of sale. You have agreed to our terms and you are responsible for the item once you place your order.
You have only two choices. Keep the item or return the item. Please retain all the packing materials including the boxes. Please take photos of the damage areas and the outside box.We will submit all the information to the insurer for claims. You will be required to sign an affidavit to attest the information submitted. If the item suffered only partial damage, the insurer will pay for the partial loss or repair cost. You will need to provide an appraisal to prove the loss of value if you wish to claim partial loss. If you wish to claim restoration cost, you will need to provide an estimate written by a restorer. Please note that we have provided studio photos and sunlight photos in some items.
However, there might be some color variations due to the difference in different computer monitors and different lighting. Please also note that we may post additional photos after we list our items. So, please scroll all the way down to look for additional information and photos posted.